Careers

NetPay are always looking for enthusiastic and hardworking individuals to join its dedicated team. NetPay adopt an informal but particularly hard working attitude. Communication, contribution, innovation and team work are all key when working with NetPay.

We require our employees to be flexible and easily adaptable. Our business moves quickly and you may be required to learn new systems, requirements or products on a regular basis. At NetPay you have the opportunity to make a difference; you are not a number, but part of a driven team inspired by each other.

Agencies

On occasion NetPay use the services of recruitment agencies. When using such organisations we impose strict guidelines and requirements as part of this process. If you wish to offer your services to NetPay then you must first email your details to recruitment@netpay.co.uk under no circumstances should you contact Senior Managers or Directors of the business, all information must be sent to the Recruitment team.

This is an exciting opportunity to be one of the founding team members of NetPay, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions to the reseller channel. The business is looking for a number of skilled, dedicated and ambitious team members to capitalise on the considerable opportunity the business has to deliver exciting and sustainable growth.

Our Reference NPMS0012
Job Title Customer Service / Technical Support Executive
Location Eastleigh
Job Type Full Time
Salary £17,000/td>

Position Summary

To support our resellers and merchants to ensure they get the best customer experience possible when managing our customers services when setting up and ‘in-life’ including online and offline card payments, payment terminals and merchant accounts. This role will involve taking ownership of customer requests with a specific focus on the technical support of their services when initially getting setup and managing their services in life. The role needs to ensure the smooth flow of information to deliver our services quickly, within customer deadlines and achieving internal and external KPI’s and SLA’s. We are looking for an individual that is passionate about customer service and delivering and exceeding customer expectations. The type of person we are looking for will have had previous experience working within a Customer Service team and has an interest in technology although this doesn’t necessarily have to have been within a business that provided card payment services and has the desire and ambition to be successful and progress within our company as we continue to grow.

Job Description

  • Be the first point of contact for new and existing customers taking ownership of their requests.
  • Liaise with our resellers, merchants and colleagues internally to ensure we capture all the necessary information to support our customers with a particular focus on technical support for card terminals and online payment services.
  • Working with our partners including terminal manufacturers and banking gateway providers as required to establish services and resolve challenges on behalf of our resellers and merchants.
  • Managing orders from initial request through to go live.
  • Updating our internal systems through the stages of order, keeping our customers informed at every stage.
  • Responding to specific requests regarding the services and working with customers to bring any issues to an effective resolve.
  • Working within the internal and external KPI’s and SLA’s to ensure the best experience for our customers.
  • Talking with customers on the phone as required providing updates and answering any queries that may arise.
  • Communicate and co-ordinate with colleagues and other teams in the business to ensure we deliver upon our customers’ expectations.
  • A well-structured individual that is able to plan and manage their time effectively.
  • Participate in weekly team meetings to discuss successes, challenges and ideas with other team members and the rest of the business.
  • Preferable ambition to progress in the business as it grows.

Knowledge and Skills

  • Passionate about delivering the best customer experience possible.
  • Ability to take ownership of customer requests and work with colleagues and other departments to ensure we deliver upon our customers’ requirements and expectations.
  • Ability to take ownership of customer requests and work with colleagues and other departments to ensure we deliver upon our customers’ requirements and expectations.
  • Well-structured and organised, able to prioritise work.
  • Proactive, tenacious, committed and hungry to succeed.

Key Competencies and Behaviours

  • Strategic Thinking – Considers the longer-term impact of day to day decisions. Considers the requirements and goals of the business when prioritising day to day work and projects.
  • Accountability – Takes ownership of issues to get resolutions that benefit the business.
  • Problem Solving and Analysis – Works on problems of diverse scope where analysis is required. Demonstrates good judgement in selecting methods and techniques in obtaining solutions.
  • Teamwork and Collaboration – High sense of ownership and urgency to get the job done and deliver upon the objectives and goals of the business.
  • Customer Focus – Makes and meets internal customer commitments understanding that their requirements are what drive those of the business and keep the doors open and the lights on.

This is an exciting opportunity to be one of the founding team members of NetPay, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions to the reseller channel. The business is looking for a number of skilled, dedicated and ambitious team members to capitalise on the considerable opportunity the business has to deliver exciting and sustainable growth.

Our Reference NPMS00016
Job Title Legal Advisor
Location Eastleigh
Job Type 2 days per week (opportunity for more days during busier periods)
Salary up to £300 per day (on a self-employed basis)

Position Summary

We are looking for an experienced legal advisor to support the continued expansion of the business providing mostly commercial contract advice and general legal support to the organisation. This role is perfectly suited to a semi-retired professional or an individual looking for more flexible work outside of the ‘big name’ firms. The ideal candidate is someone that takes pride in and enjoys being able to make a real difference in a business seeing projects from start through to finish.

Job Description

  • Working principally on commercial contracts with our customers and suppliers as well as providing top level legal advice to the board.
  • Reviewing and providing comments and suggesting changes on various agreements in order to protect the interests of the company.
  • Drafting various contracts as per the requirements of the business.
  • Working with the other parties to negotiate and finalise drafts.
  • Requirement to analyse agreements capturing key points and legal issues and presenting balanced risk reviews and options to the board.
  • A necessity to be commercially focused mixing legal requirements with the necessity for the organisation to progress and do business.
  • Liaise with various departments to formulate aspects of agreements where there is an obligation on their area of the business.
  • Highlight supplier commitments to the various departments of the business for the purpose of monitoring our supplier’s performance against their contractual obligations.
  • Provide general risk management advice to the board and management team as and when required.
  • Necessity to review potential legal obligations and formulate agreements for business done in other countries, in-particular currently the businesses presented in Ireland (Republic).
  • Conduct research as and when required on the various point of law and regulatory aspects that might impact the business.

Knowledge and Skills

  • Previous experience in a similar position previously.
  • Excellent legal analytical ability.
  • Well-structured and organised able to prioritise work and deliver upon commitments and requirements of the business.
  • Strong communication skills, able to work with a variety of different people at different levels both internally and externally.
  • Proficiency and experience in legal drafting and reviewing.

Key Competencies and Behaviours

  • Strategic Thinking – Considers the longer-term impact of day to day decisions. Considers the requirements and goals of the business when prioritising day to day work and projects.
  • Accountability – Takes ownership of issues to get resolutions that benefit the business.
  • Problem Solving and Analysis – Works on problems of diverse scope where analysis is required. Demonstrates good judgement in selecting methods and techniques in obtaining solutions.
  • Leadership – Will influence other areas of the business and provide proactive feedback to the Management Team.
  • Teamwork and Collaboration – High sense of ownership and urgency to get the job done and deliver upon the objectives and goals of the business.
  • Customer Focus – Makes and meets internal customer commitments understanding that their requirements are what drive those of the business and keep the doors open and the lights on.

The NetPay proposition presents a series of unique opportunities to different types of business. Our range of NetPay for... guides talk through how to capitalise on the payments opportunity by partnering with NetPay.

NetPay for...

The NetPay wholesale proposition enables you to offer your customers payment terminal and online payment services, more cost effectively than the High Street banks, in your own brand, billed and supported by you - powered by NetPay.

Wholesale

The NetPay reseller proposition enables you to offer your customers payment terminal and online payment services, more cost effectively than the High Street banks, signing them up to NetPay in exchange for a recurring commission.

Reseller

The NetPay payment services focus on the functionality beyond just the transaction itself. NetPay provide detailed, comprehensive management information and consumer intelligence through our Revolution platform.

Corporate
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