NetPay - Support/Contact
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    T 01 447 5299

    Or if you would prefer us to give you a call back please enter your details here:

Support

Customer Services - 01 447 5299

If you want to query any orders, change aspects of your service or enable additional services call our customer service team on 01447 5299 selecting option 2, this number is available between 7.30am and 7.30pm Monday to Friday.

Technical Support - 01 447 5299 selecting option 3

If you need technical assistance setting up or using your service or something is behaving differently to how you might expect this number is available 24 hours a day, 7 days a week.

You can also email the support team on support@netpay.ie

Where possible and applicable please do try and raise a case via your Revolution portal before calling. If this isn’t possible, the engineer at the end of the phone will raise one on your behalf and provide you with the ticket reference.

When calling, please make sure you have the detail to hand to enable our engineers to deal with your query, this information might include;

  • User credentials
  • The Merchant ID
  • The Terminal ID
  • The Transaction or Order ID
  • Model of the payment terminal device
  • Details of the integration method (Hosted Form or API)
  • Any error messages you are receiving
  • Details of the specific impact this issue is causing

The NetPay proposition presents a series of unique opportunities to different types of business. Our range of NetPay for... guides talk through how to capitalise on the payments opportunity by partnering with NetPay.

NetPay for...

The NetPay wholesale proposition enables you to offer your customers payment terminal and online payment services, more cost effectively than the High Street banks, in your own brand, billed and supported by you - powered by NetPay.

Wholesale

The NetPay reseller proposition enables you to offer your customers payment terminal and online payment services, more cost effectively than the High Street banks, signing them up to NetPay in exchange for a recurring commission.

Reseller

The NetPay payment services focus on the functionality beyond just the transaction itself. NetPay provide detailed, comprehensive management information and consumer intelligence through our Revolution platform.

Corporate
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